Terms of Use

Below is the full legal text for official documentation. This version takes into account the laws of the Republic of Kosovo, including data protection (Law No. 06/L-082), consumer protection (Law No. 06/L-034), contract law, and regulations relevant to real estate services in Kosovo.

1. Scope and Contracting Parties

1.1. Operator and Contracting Party: These Terms of Use govern the use of the imotreg.com platform (“the Platform”). The Platform is operated by Imotreg SH.P.K., a limited liability company organized under the laws of the Republic of Kosovo, with business registration number (NUIS) 812324838. Imotreg SH.P.K. is registered at ISA BOLETINI Str., No. 217/3, 10000 Prishtinë, Republic of Kosovo, on 02/09/2025 under certificate no. 10207187, with the Kosovo Business Registration Agency (ARBK) of the Ministry of Industry, Entrepreneurship and Trade. Imotreg SH.P.K. (hereinafter “imotreg” or “we/us”) is the provider of the services described in these Terms, and thus the contractual partner of the Platform’s users. Contact details: Tel: +383 38 555 777; Mobile: +383 49 555 476; Email: contact@imotreg.com.

1.2. Application of these Terms: These Terms of Use apply to all areas of the Platform and to all services provided through imotreg.com, including posting of property listings, searching for properties, and communication between users via the Platform. By using any part of the Platform’s services, users agree to these Terms. Any additional service-specific terms will be communicated if and when those services are used, and those terms will be considered as part of or an amendment to these Terms.

1.3. No contrary terms: Any user-proposed terms or conditions that deviate from or conflict with these Terms of Use are not accepted, unless imotreg has expressly agreed to them in writing. The absence of an objection by imotreg to any such user terms shall not be taken as consent or acceptance.

1.4. Consumers and Businesses: These Terms apply to both consumers (individuals using imotreg outside of a trade, business or profession) and business users (companies or individuals acting in a commercial or professional capacity, such as estate agencies or property developers). Certain provisions of these Terms specifically distinguish between consumers and business users where necessary under applicable law. “Consumer” shall have the meaning given under Kosovo’s Law on Consumer Protection, and “business” or “commercial user” refers to anyone else using the Platform for purposes related to their trade, business, or profession.

2. Services of imotreg and Platform Role

2.1. Platform functionality: imotreg provides an online Platform where real estate offers (properties for sale or rent) can be published and searched. Registered providers (sellers, landlords, or their agents) can post property listings (including descriptions, price, photos, etc.), and interested users (potential buyers or tenants) can browse these listings and contact providers through the Platform’s messaging system or provided contact information. The Platform also offers support features such as search filters, saved searches, and notification alerts for new listings.

2.2. Intermediary only (no agent role): imotreg acts solely as a technical intermediary connecting users. imotreg is not a party to real estate contracts (sale, lease or otherwise) that may result from use of the Platform. Imotreg does not act as an estate agent/broker in a legal sense and does not charge any brokerage fees or commissions for property transactions. All agreements relating to a property (e.g. sale contracts, tenancy agreements) are concluded directly between the provider and the interested party outside the Platform. imotreg is not responsible for the performance or enforcement of such agreements.

2.3. Additional services: imotreg may offer optional additional services to users, such as featured listings, subscription packages for professional agencies (allowing multiple listings and extra features), or third-party services (e.g. advertising of moving companies or mortgage offers). When such services are offered by imotreg, they will be clearly described and subject to these Terms and/or specific conditions presented at the time. When such services are offered by third parties through the Platform, imotreg is not the provider of those services and will indicate the third-party provider; use of those services may be governed by separate terms between the user and the third party.

2.4. Changes to services: imotreg reserves the right to modify, suspend, or discontinue parts of the Platform’s functionality or the availability of services, provided that such changes are reasonable for users taking into account their interests. For example, imotreg may introduce new features, change the layout, or discontinue obsolete features to improve usability or security. Users will be notified in an appropriate manner of any significant changes to the Platform or services. If a change involves a modification of these Terms, the procedure in section 11 will be followed.

3. Registration and User Account

3.1. Registration requirement: Certain features of the Platform (notably, posting a property listing or contacting a listing provider) require the user to create an account on imotreg.com. Registration is free. By registering, you form a usage contract with imotreg governed by these Terms.

3.2. Eligibility: Only legal persons and natural persons with full legal capacity are allowed to register. Individuals must be at least 18 years old. Each individual may register only one account unless explicitly permitted by imotreg (for example, a professional might have a personal account and a separate company account). Accounts cannot be shared between multiple persons. If you register on behalf of a legal entity (e.g. a company), you must have authority to bind that entity to these Terms, and the entity will be the “user” for purposes of these Terms (with you acting as its authorised representative).

3.3. Accurate information: The user must provide truthful, current, and complete information during registration. Required data generally include full name (or company name), a valid email address, and creation of a password. Business users may be required to provide additional details such as business registration information, address, and contact person. If any of your registration information changes, you should update it promptly in your account settings. imotreg reserves the right to request documentation to verify the information provided (for example, asking a business user for proof of business registration or authorisation to act on behalf of the business).

3.4. Account security and use: The user is responsible for maintaining the confidentiality of login credentials. The password must be kept secret and should not be shared with anyone. You must not allow others to access the Platform through your account. If you suspect that another person has obtained your password or accessed your account, you must immediately change your password and notify imotreg. All actions taken through your login are presumed to be made by you. imotreg will not ask you for your password (except during login process on the Platform itself), so beware of phishing attempts.

3.5. Account non-transferable: The user account is personal to the registrant (or the business, in case of a business account) and cannot be transferred to or used by any third party. It is also not permitted to register an account on behalf of someone else (except as an authorised agent for a business user as described in 3.2).

3.6. Multiple accounts and ban evasion: A user who has been suspended or terminated by imotreg (see section 6) may not re-register without explicit permission from imotreg. Similarly, users may not register multiple accounts for the purpose of circumventing usage limits or other rules. Imotreg reserves the right to merge or disable duplicate accounts that it discovers.

4. Formation of Contract on the Platform and Paid Services

4.1. Listing publication contract: When a registered user submits a property listing through the Platform’s interface and imotreg makes it live on the Platform, a contract for the publication of that listing on the Platform is formed between the user (listing provider) and imotreg. Imotreg offers the service of publishing the listing (the offer), and the user accepts by completing the listing submission process. This contract is separate from any eventual property contract with a third party. The listing publication contract is provided either free (for a Basic listing) or against a fee (for a paid listing, according to section 7 and the Price Overview in section III). Imotreg reserves the right to refuse to publish a listing if it violates these Terms or legal requirements (see section 6.1).

4.2. Duration of listings: A standard listing (Basic) is published for a default period of 30 days from the posting date, unless otherwise specified or unless taken down earlier by the user or imotreg. After expiry, the listing may be automatically deactivated (no longer visible to others). The user may have options to renew or extend an expired listing (see Price Overview for extension options). Paid packages may allow longer initial durations (e.g. 60 days for certain packages) or ongoing visibility as long as the package is active.

4.3. Paid service contracts: If a user opts to purchase a paid service (such as a Booster listing upgrade, or a professional subscription like Pro or Premium package), a separate contract for that service is formed when imotreg confirms the purchase (for example, by activating the service or sending a confirmation message). The details of each paid service – including price, features, and duration – are described in the Price Overview (section III) and/or during the purchase process. By confirming the payment, the user agrees to those specific terms. If the paid service is subscription-based (e.g., a monthly package), it will automatically renew as described in section 7 unless cancelled.

4.4. Right of Withdrawal (Consumers only): If the user is a consumer (an individual using the service for personal purposes) and purchases a service from imotreg online (e.g., a paid listing or package), the user has a statutory right to withdraw from that purchase within 14 days without giving any reason, in accordance with the Law on Consumer Protection (No. 06/L-034) and law on distance contracts.

Withdrawal period: The withdrawal period expires 14 days after the day the contract is concluded (i.e., after purchase confirmation).
Notification: To exercise the right of withdrawal, the consumer must inform imotreg of the decision to withdraw by an unequivocal statement (e.g., an email or letter). The consumer may use the model withdrawal form provided by imotreg, but it is not obligatory. Sending the withdrawal notice before the 14-day period has expired is sufficient to meet the deadline.
Effects of withdrawal: If the consumer withdraws from a contract, imotreg will refund all payments received from that consumer for the withdrawn service, within 14 days from the day we receive the withdrawal notice. We will carry out such reimbursement using the same means of payment used for the initial transaction, unless the consumer and imotreg agree otherwise. No fees will be charged for the refund.
Commencement of service during withdrawal period: If the consumer requests or consents to begin the performance of a service during the 14-day withdrawal period (e.g., asks for a listing to be published immediately), then if the consumer later exercises the right of withdrawal, the consumer shall pay imotreg an amount proportional to the services provided until the point of withdrawal (as permitted by law). This would be calculated as a fraction of the total service price corresponding to the benefit already received (for example, if a listing was live for 7 days out of the 14-day period before withdrawal).
Expiry of withdrawal right: The withdrawal right will cease to apply once imotreg has fully performed the service, provided that performance began with the consumer’s prior express consent and acknowledgment that the right to withdraw would be lost once the service is completed. For instance, if a consumer purchases a one-time listing publication and asks for it to go live immediately, then once the listing is fully published and visible on the Platform (i.e., the service fully delivered), the consumer loses the right to cancel that particular service.

(This section 4.4 is intended to reflect your legal rights under Kosovo’s consumer protection laws for distance contracts. If you are a consumer, you will also be provided with a separate Notice of the Right of Withdrawal including a template form, which you can use but are not obliged to.)

4.5. No withdrawal for business users: The right of withdrawal in 4.4 applies only to users acting as consumers. If you are a business user (using imotreg for purposes related to your trade, business, or profession), the statutory consumer withdrawal right does not apply to your purchases.

5. User Obligations

5.1. Accuracy of content: Users must provide truthful and accurate information in all content they post on the Platform, whether it’s a property listing, profile information, or communications. In particular, property listings should be as complete and correct as possible regarding the property’s characteristics (location, size, price, condition, etc.) and availability. If a property is no longer available (e.g., sold or rented), the provider should promptly remove the listing or mark it as unavailable.

5.2. Legality of content: Users are not permitted to post or transmit any content on the Platform that is unlawful, misleading, or infringes the rights of others. This includes, but is not limited to:

Illegal goods or services: It is obviously forbidden to use imotreg to advertise properties or transactions that are unlawful.
Misleading or fraudulent information: Do not post false information about a property or your identity/intentions (e.g., posing as a buyer with no intention to buy).
Offensive or harmful content: No content that is defamatory, harassing, threatening, obscene, or hateful towards any person or group. In the context of housing, note that discriminatory language (e.g., excluding potential tenants/buyers on the basis of ethnicity, religion, gender, etc.) is both against our policy and may violate anti-discrimination laws.
Intellectual property violations: Do not upload text or images that you do not have the right to use. For example, uploading a floorplan or photo taken from another website without permission is prohibited.
Privacy violations: Do not include personal data of others (such as phone numbers, email addresses, or personal images) in listings or messages without their consent, except where allowed (e.g., your own contact details in a listing).
Malicious software or links: It is forbidden to include any viruses, malware, or malicious links in your content.

imotreg reserves the right to remove or edit any content that violates these rules or any applicable law. Depending on the severity of the violation, imotreg may also take additional steps outlined in section 6 (such as issuing warnings or suspending accounts).

5.3. No multiple listings or spam: Users should not post the same property multiple times simultaneously. Each property should typically have only one active listing at a time. Creating numerous listings for the same property (especially in an attempt to dominate search results) is not allowed. Likewise, sending unsolicited bulk messages or advertisements (spam) to other users via the Platform’s messaging system is prohibited. Use the messaging system only for genuine inquiries or responses related to property listings.

5.4. Backup of data: Users are encouraged to keep their own backup copies of important information they have posted or received on the Platform (e.g., text of listings, important messages from other users). While imotreg employs measures to protect data, we do not guarantee indefinite storage of user content. We cannot be held liable for loss of data (except as provided in section 8) beyond our legal obligations.

5.5. Compliance for business users: Business and professional users (such as licensed estate agencies or developers) warrant that they have all necessary legal authorisations to operate and use the Platform for their business purposes. For example, if local law requires a real estate agent to hold a particular licence or registration, the agent confirms they have obtained it. (Note: In Kosovo, real estate business operators must at least be registered businesses; specific licensing requirements for real estate intermediaries should be observed if applicable.) Business users must also identify themselves as such on their profile or listings (for instance, by including the company name and contact in the listing or using a designated business account) and comply with all legal information obligations towards consumers (such as providing an imprint or company details where required).

5.6. Account security: Users must take appropriate steps to protect their login credentials as described in 3.4. If a user negligently allows a third party to access the account, the user may be held responsible for any actions taken using their account. If imotreg suffers damage due to unauthorised account use that results from the user’s failure to secure their account, the user may be liable for those damages.

5.7. Reporting violations: If you become aware of any content on the Platform that breaches these Terms or the law (for example, a fraudulent listing or an offensive message), we encourage you to notify us. You can use the “Report” button available on listings or contact us at abuse@imotreg.com. We will promptly investigate and, if appropriate, take action on the reported content or behaviour.

6. Rights of imotreg (Content Moderation, Suspension, Removal)

6.1. No mandatory pre-screening: imotreg does not guarantee to pre-screen user content before it is made visible on the Platform. Given the volume of content, imotreg does not systematically monitor all listings or communications. However, imotreg reserves the right, at its own discretion, to review and moderate any user content, and to remove or restrict access to any content that violates these Terms or applicable laws. This may happen if a violation comes to our attention through a user report or our own checks. imotreg also has the right to edit content to bring it into compliance (for instance, correcting a category or removing a banned word), though the primary approach is removal or requesting the user to correct it themselves.

6.2. Suspension or termination of accounts: imotreg may warn, suspend, or terminate a user’s account in the following cases:

Warning: For minor or first-time violations of these Terms or any suspicious activity, imotreg will generally send the user a warning or formal notice to rectify the issue within a specified time (if it’s something that can be corrected).
Suspension: If a user seriously or repeatedly violates these Terms, imotreg may suspend the user’s account temporarily. During suspension, the user may be prevented from logging in or using some or all services (listings may be hidden, etc.). imotreg will inform the user of the suspension by at least a text form (e.g., email) stating the reason. Suspension may be lifted if the issue is resolved or after a determined period, at imotreg’s discretion.
Termination: imotreg may terminate the usage contract and permanently delete or disable an account for a significant breach of contract or law that justifies immediate termination (see also section 9.3 on termination for cause). This includes, by example, cases of fraud, repeated posting of illegal content despite warnings, or other conduct that makes it unreasonable for imotreg to continue the contractual relationship. In such case, imotreg will notify the user of the termination, and the user may be barred from re-registering without consent.

6.3. Removal of data: In the event that a listing or user content is removed by imotreg for violating these Terms or law, the user has no right to reinstatement of that content and no refund of fees if it was a paid service (except as required by law). imotreg will retain records of removed content and offending behaviour as necessary to demonstrate the reason for removal (for example, for handling disputes or inquiries by authorities). If a user’s account is terminated, imotreg will delete or anonymise the user’s personal data associated with the account, except to the extent we are required or permitted to retain certain data under law (see section 10 on data retention).

6.4. Indemnification obligation: If a user’s action or content causes imotreg to be subject to a claim by a third party (for example, a copyright owner takes legal action because a user posted an infringing photo, or a buyer sues imotreg for a transaction issue caused by a user’s fraudulent listing), the user agrees to indemnify and hold imotreg harmless from and against all losses, liabilities, damages, and expenses (including reasonable legal fees) arising from such claim. This indemnity applies provided that imotreg:

promptly notifies the user of the claim,
gives the user an opportunity to cooperate in the defence or settlement of the claim, and
does not settle the claim without the user’s consent (such consent not to be unreasonably withheld).

This means the offending user would be responsible for the costs imotreg incurs due to their violation, to the extent that the user was at fault for the underlying issue. Nothing in this clause shall be construed to limit imotreg’s own liability or obligations; it only applies when a third-party claim is directly caused by the user’s breach of these Terms or law.

7. Prices, Payment Terms, and Billing

7.1. Free and paid services: Using the Platform to search for properties and to post a basic property listing as a private individual is free of charge. imotreg may limit the number of free listings or certain features available in free listings (as detailed on the Platform). Paid services include, for example, upgrading a listing for better visibility (Booster), or subscription packages for business users (Pro, Premium) that allow multiple listings and additional tools. A full overview of current packages and fees is provided in section III (Price Overview). All prices are in Euro (€) and include applicable VAT (if any) unless stated otherwise.

7.2. Price changes: imotreg may adjust its pricing or introduce new paid features from time to time. New prices will not affect ongoing contracts that have already been paid for; they will apply upon renewal or new purchase. If you have a subscription service, we will notify you reasonably in advance of any price increase that affects you, and you will have the chance to cancel before being charged the new price. The price list effective at the time of ordering a service shall govern that purchase.

7.3. Payment timing: Fees for one-time services (like a one-off Booster upgrade or an extension fee) are due immediately at order placement. Fees for recurring services (such as monthly Pro/Premium subscriptions) are due at the beginning of each billing cycle (unless another schedule is specified). By providing a payment method, the user authorises imotreg to charge the applicable fees to that method. For recurring subscriptions, you authorise imotreg to charge the recurring fee until you cancel the subscription.

7.4. Accepted payment methods: imotreg accepts various payment methods which will be presented at checkout. Typically, we accept credit/debit cards, and may accept other methods like PayPal, bank transfers, or local e-wallets, as updated on our site. We use secure third-party payment processors to handle your payment information. Payment processing partner: Please note that payments are processed through ProCredit Bank Sh.A., Kosovo, with address at Xhorxh Bush Nr. 26, 10000 Prishtinë (Tel: +383 38 555 777, Web: www.procreditbank-kos.com). By purchasing a paid service, you consent that your payment details may be transmitted to and processed by ProCredit Bank and any involved payment gateways, solely for the purpose of completing the transaction. All transactions adhere to the regulations of the Central Bank of Kosovo.

7.5. Invoicing: imotreg will issue an electronic invoice or receipt for any payment of fees. By agreeing to these Terms, you consent to receive invoices electronically (for instance, via email or via your account dashboard). Business users may request an invoice showing their company details and VAT (if applicable) – please ensure your billing information is provided accurately.

7.6. Default on payments: If a fee cannot be charged or a payment is not completed (e.g., due to insufficient funds or expired card), the user is in default. In such a case:

imotreg may resend the payment request or ask the user to arrange payment within a specified grace period.
During the period of non-payment, imotreg reserves the right to suspend the service in question (for example, hide a paid listing or downgrade features) until payment is made.
If the user remains in default beyond the grace period, imotreg may terminate the service and seek payment. imotreg is entitled to charge statutory default interest on overdue amounts as per applicable law (in Kosovo, the legal default interest rate will apply).
The user may be charged for any bank fees or chargeback fees incurred by imotreg due to the default (for instance, if a direct debit is returned or a card payment is chargedback due to the user’s fault).
imotreg will notify the user via email or through the account about any payment issues and ensuing measures.

7.7. No set-off or retention (business users only): If you are a business user, you do not have the right to offset any claims you have against imotreg against fees due, unless those claims are undisputed or have been determined by a final court decision. Similarly, a right to withhold payment (right of retention) can only be exercised by business users if it arises from the same contractual relationship and is legally established. (This clause does not apply to consumers exercising statutory rights.)

7.8. Renewal and cancellation of subscriptions: For subscription-based services (e.g., monthly packages), the contract will automatically renew for successive periods (e.g., monthly) unless cancelled by the user or by imotreg in accordance with these Terms. Users can cancel a subscription at any time with effect from the end of the current paid period (unless a longer minimum term is specified for a particular package – see Price Overview). If not cancelled, the user will be charged for the next period’s fee automatically. Instructions on how to cancel (e.g., via your account settings or by contacting support) are provided in the service description or help section.

8. Liability of imotreg

8.1. Liability for free services: If you use imotreg’s services that are provided free of charge, imotreg’s liability for any damages is limited as follows: imotreg is liable only for intent and gross negligence. In cases of slight (ordinary) negligence, imotreg is only liable for breach of essential contractual obligations (so-called cardinal duties). Essential obligations are those that are crucial to the contract such that their fulfilment is a prerequisite for enabling the proper fulfilment of the contract and on which the user should generally be able to rely. In such cases (slight negligence in cardinal duties), imotreg’s liability is limited to typical and foreseeable damages at the time of contract conclusion. imotreg does not accept liability for slight negligence beyond these cases.

8.2. Liability for paid services: For paid services, imotreg’s liability is governed by the same principles: we are fully liable for intent and gross negligence; for slight negligence, we are liable only for breach of essential duties, and then only for foreseeable, typical damages.

8.3. No liability for user content: imotreg is not liable for content provided by the users (listings, profile information, messages, etc.), and imotreg does not endorse or guarantee the accuracy of such content. The user providing the content is solely responsible for it. If you claim that certain user content is unlawful, you may notify us as described in 5.7, and we will act expeditiously to remove or disable access to content that is proven to be unlawful. However, imotreg shall not be liable for any damage you may suffer from relying on user-generated content, except as required by law.

8.4. Third-party websites and links: The Platform may contain links to third-party websites or resources (for example, a link to a mapping service or a property valuation site). imotreg is not responsible for the content, products, or services on linked third-party sites, as we do not have control over those sites. Following such links is at the user’s own risk. However, if imotreg is made aware that a linked external page is clearly illegal or harmful, we will remove or disable such links on our Platform.

8.5. Data and system availability: imotreg strives to keep the Platform available and error-free, but we do not guarantee uninterrupted availability. We may occasionally need to restrict access to the Platform or parts of it to perform maintenance or updates. Unforeseen technical problems can also occur. imotreg will not be liable for any loss of data or damage to your device that results from your use of our Platform, except to the extent that such damage is caused by our intentional misconduct or negligent breach of an essential duty. While we implement security measures, imotreg cannot warrant that the Platform will be secure or free from bugs or viruses at all times. Users should use their own virus protection.

8.6. No liability for property transactions: imotreg is not a party to contracts between users. Hence, imotreg is not liable for any breach of obligations in contracts between users (such as a sale contract not closing, defects in a property, or a tenancy dispute). Those issues must be resolved between the contracting parties (seller-buyer, landlord-tenant, etc.). imotreg also does not guarantee that users will actually complete a transaction. For instance, if a buyer contacts a seller through imotreg, we cannot ensure that the sale will be finalised. That said, imotreg requires that users act in good faith and on best efforts, and we may sanction users who are clearly abusing others’ trust (see section 6).

8.7. Applicable statutory liability: Nothing in these Terms shall limit or exclude imotreg’s liability in circumstances where it cannot be limited or excluded under applicable law. In particular, imotreg’s liability for personal injury or death caused by our negligence or wilful misconduct is not limited. If we have given a specific guarantee in writing, we will be liable according to that guarantee. Also, any liability under mandatory product liability laws (if applicable) remains unaffected.

8.8. Liability of representatives: The limitations of liability in this section (8) extend to imotreg’s legal representatives, employees, and agents to the same extent as they apply to imotreg itself.

9. Term and Termination of Contract

9.1. Term of user contract: The usage contract between a user and imotreg (governing the user’s right to use the Platform under these Terms) is concluded for an indefinite period when the user registers and remains in force until terminated by either party.

9.2. User’s right to terminate (delete account): A user may terminate the usage contract at any time without giving a reason by deleting their account or by sending a notice of termination to imotreg (for example, via email from the registered email address). For convenience, users can usually find a “Delete Account” option in their profile settings. If the user cannot delete the account directly, a written notice (email is sufficient) to us will result in deactivation and closure of the account. Termination by the user does not entitle the user to any refund of fees already paid for services provided or commenced (except in the case of a valid exercise of the statutory withdrawal right or a breach by imotreg).

9.3. imotreg’s right to terminate:

Ordinary termination: imotreg may terminate the usage contract for convenience by giving 14 days’ notice in text form (e.g., email) to the user. This ordinary termination would be used, for example, if imotreg decides to discontinue the Platform or if a user account has been long inactive. The user will not be entitled to any compensation for such termination, except for a proportional refund of any pre-paid services that would have extended beyond the termination date.
Termination for cause: imotreg may also terminate the contract (and/or any specific service contract) with immediate effect (or a notice period determined by us as appropriate) if there is an important reason (“cause”). A cause is any circumstance that makes it unreasonable for imotreg to continue the contractual relationship, such as serious or repeated violations of these Terms, illegal conduct by the user, fraud, misuse of the Platform, or persistent non-payment of due fees despite reminders. In such cases, no prior warning or notice period is required (though we usually attempt resolution first). If your contract is terminated for cause, imotreg reserves the right to refuse future access or registrations by you.

9.4. Form of termination notices: Termination by imotreg will generally be communicated via email to the user’s registered email address. Termination by the user should be done via the account settings or, if by notice, from the registered email or in writing with identification of the account owner to prevent unauthorised requests.

9.5. Consequences of termination: Upon termination of the usage contract:

imotreg will deactivate or delete the user’s account, and the user will lose access to areas of the Platform that require login.
Any property listings still posted by the user may be removed and will no longer be visible to other users (unless they were transferred to another account under a mutual agreement or required by law).
imotreg will handle the user’s personal data in accordance with the Privacy Policy and section 10 (i.e., data will be deleted or anonymised to the extent no longer needed, subject to retention obligations).
If the user has any ongoing paid services at the time of termination, those services will end upon termination. The user will not be entitled to refunds for the remaining unused period except where required by law or expressly stated by imotreg (for example, imotreg might decide to refund the unused portion of a paid subscription in a unilateral termination for convenience).
The user remains bound by any provisions of these Terms that by their nature or by explicit statement survive termination (such as liability limitations, governing law, dispute resolution, etc.).

10. Data Protection and Privacy

10.1. Applicable data protection law: imotreg manages personal data of users in compliance with Law No.06/L-082 on Protection of Personal Data (2019) of Kosovo and other applicable privacy regulations. This law closely aligns with the EU’s General Data Protection Regulation (GDPR). Our data processing practices are further detailed in our Privacy Policy, which is incorporated into these Terms by reference.

10.2. Data collected and its use: We only collect personal data that is necessary for providing our services or which you voluntarily provide. Typical data include information provided during registration (name, contact details), listing details (which may indirectly contain personal data such as a contact phone number or an owner’s address), and communications via the Platform (messages, inquiries). We also collect technical usage data (like IP addresses and device information) for security and analytical purposes. Purpose: We use personal data solely for the purposes for which it was collected – primarily to operate the Platform and facilitate property matchmaking. This includes: creating and maintaining your account, displaying your public profile and listings, transmitting messages between users, processing payments via our bank partner, sending you notifications or service messages, and enforcing our Terms. If we intend to use personal data for any other purpose, we will obtain your consent unless otherwise permitted by law.

10.3. Sharing of data: imotreg treats your personal data with confidentiality. We do not disclose personal data to third parties except in the following circumstances:

Service provision: We may share data with other users or companies strictly as needed for the service. For example, if you send a message to a property provider through the Platform, we share your name and contact details with that provider in the context of that inquiry. If you purchase a paid service, necessary payment information will be shared with our payment processor (e.g., ProCredit Bank) to complete the transaction (see section 7.4).
Legal obligations: If we are required by law, regulation, court order, or governmental authority to disclose your data, we will do so to the extent necessary (e.g., to law enforcement or tax authorities).
With consent: We will share or publish your information if you have given us explicit consent to do so. For instance, if we wanted to use your testimonial or success story on our website, we would ask your permission.
Processors: We may use trusted third-party service providers (under contract with us) to process data on our behalf (e.g., IT hosting providers, email service providers). Such processors are bound by confidentiality and data protection obligations consistent with our own and will not use the data for any other purpose.
Merger or acquisition: In the event that imotreg’s business is transferred or merged with another company, personal data may be transferred to the successors or new owners so that the service can continue. In such case, users would be notified and their rights protected as per law.

10.4. User rights regarding data: Under data protection law, you have certain rights concerning your personal data held by imotreg:

Right of access: You may request a confirmation of whether we process personal data about you, and if so, request a copy of that data along with information on how we use it.
Right to rectification: You have the right to ask us to correct or update any inaccurate or incomplete personal data we hold about you. You can also edit much of your data yourself via your profile settings.
Right to erasure: You may request deletion of your personal data (“right to be forgotten”) if the data is no longer needed for the purposes for which it was collected, or if you believe it is being processed unlawfully, or if you withdraw consent (where the processing was based on consent), or other circumstances specified by law. We will honour such requests to the extent required by law. Please note that we cannot delete data that we are legally obliged to keep (e.g., transaction records for accounting) until those obligations expire.
Right to restriction: You can ask us to restrict (temporarily halt) processing of your data if you contest its accuracy, or object to processing (see below) while we consider your request, or if the processing is unlawful but you do not want full erasure.
Right to object: You have the right to object to certain processing activities. For example, you can object to processing of your data for direct marketing at any time, and we will stop using your data for that purpose. If we are processing your data based on legitimate interests, you can object if you have reasons related to your particular situation. We will then review the objection and only continue if we have compelling legitimate grounds.
Right to data portability: For data that you provided to us and which we process by automated means on the basis of consent or to perform a contract, you have the right to receive that data from us in a structured, commonly used and machine-readable format, and to have it transmitted to another data controller where technically feasible.

To exercise any of these rights, you can contact us at privacy@imotreg.com. We may need to verify your identity to process your request. We will respond in accordance with applicable law (generally within one month).

10.5. Data retention: We retain personal data only for as long as necessary to fulfil the purposes outlined in these Terms or as required by law. For instance, if you delete your account or it is terminated, we will remove or anonymise personal data associated with your account within a reasonable time after closure. However, we may keep certain data for longer if needed for legal compliance (e.g., records of transactions might be kept for several years for tax/audit purposes), or if there is an ongoing dispute or investigation that requires us to retain data. We store usage logs and technical data for security and improvement purposes typically for a shorter period, unless they are being used in an active investigation of abuse or fraud.

10.6. Security: imotreg implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Despite this, no system can be completely secure. Users are advised to also take precautions, such as using a unique and strong password for imotreg.

10.7. Supervisory authority: In Kosovo, the independent agency overseeing personal data protection is the Information and Privacy Agency (Agjencia për Informim dhe Privatësi – AIP). If you believe your data protection rights have been violated, you have the right to lodge a complaint with the AIP. We encourage you, however, to contact us first to resolve any issue.

(For further details on how we handle personal data, please refer to our full Privacy Policy on the website. By using the Platform or services, you acknowledge our processing of personal data as described therein and in this section.)

11. Changes to These Terms

11.1. Right to amend: imotreg may amend or update these Terms of Use in the future for valid reasons, for example:

If the law changes or new legislation comes into force (necessitating updates to these Terms).
If we introduce new services or discontinue existing services, or if there are changes in business practices that need reflection in the Terms.
For security reasons or to clarify ambiguous provisions.

11.2. Notice of changes: In the event of any change to the Terms, imotreg will inform users in advance in an appropriate manner. Typically, we will provide at least 15 days’ notice before changes take effect. Notification may occur via email (to the address registered to your account) or via a prominent announcement on the Platform (for example, a notice upon login or a banner). The notice will include the new or revised clauses and the date they become effective.

11.3. User’s right to reject changes: If you do not agree with the proposed changes, you have the right to terminate your user contract before the effective date of the changes (as described in section 9.2). If you continue to use the Platform after the changes come into effect, you will be deemed to have accepted the updated Terms. In our change notice, we will remind you of your option to terminate and the consequences of continued use.

11.4. Material changes and consent: For any changes that materially affect the balance of rights and obligations between the user and imotreg to the user’s detriment, imotreg will seek your explicit consent (opt-in) if required by law. If consent is refused, and the changes are essential for the continued provision of our service, imotreg may exercise its right to terminate the contract under section 9.3.

11.5. Documentation: The current version of the Terms of Use will be available on the imotreg website. We encourage you to review the Terms periodically. A history or summary of changes can be provided upon request to help you understand any modifications.

12. Final Provisions

12.1. Governing law: These Terms of Use and any disputes arising out of or in connection with them (including non-contractual disputes) shall be governed by the laws of the Republic of Kosovo. If you use the Platform as a consumer and have your habitual residence in another country, the mandatory consumer protection laws of your country of residence will apply to the extent they provide greater protection than Kosovo law.

12.2. Jurisdiction: The courts of Prishtinë (Pristina), Republic of Kosovo shall have jurisdiction over any disputes arising from or related to these Terms or the use of the Platform. If you are a consumer, this jurisdiction applies without prejudice to any jurisdiction afforded to you by mandatory consumer law (meaning you may also be able to bring claims in the courts of your country of residence, if you live outside Kosovo, according to applicable international private law rules).

12.3. Language of contract: This English version of the Terms is provided for use with English-speaking users. Imotreg may also provide terms in other languages. In case of any discrepancy between different language versions, imotreg will specify which version prevails. (Internally, the authoritative language for our Terms is Albanian, as that is the official language in Kosovo. The English version is a translation. However, we have ensured this English text reflects the content of the Albanian version accurately. By accepting these Terms, you agree that communication may continue in English.)

12.4. No waiver: If imotreg does not immediately enforce any part of these Terms, this is not a waiver of our right to do so later. Any waiver of rights by imotreg must be explicit and in writing to be effective.

12.5. Severability: Should any provision of these Terms be found invalid, illegal, or unenforceable by a competent court or authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision shall be deemed severed from these Terms, but the remaining provisions will remain in full force and effect. In such case, the invalid or unenforceable provision will be replaced by a valid and enforceable one that comes closest to the original intent and economic effect.

12.6. Entire agreement: These Terms (together with the documents referenced herein, such as the Privacy Policy and Price Overview) constitute the entire agreement between the user and imotreg regarding the use of the Platform. They supersede any prior agreements or communications (whether oral or written) relating to the subject matter. In case of conflict between these Terms and any other policy or guideline on the Platform, these Terms shall prevail unless the other document is explicitly stated to override the Terms in certain aspects.

12.7. Company information: For transparency, here are the company details of imotreg SH.P.K. in English:

Company Name: Imotreg SH.P.K.
Legal Form: Limited Liability Company (Shoqëri me përgjegjësi të kufizuar)
Business Registration No (NUIS): 812324838
Registered Address: Rr. Isa Boletini, Nr. 217/3, 10000 Prishtinë, Republic of Kosovo
Date of Registration: 02 September 2025
Registration Certificate No.: 10207187
Registration Authority: Kosovo Business Registration Agency (ARBK), Ministry of Industry, Entrepreneurship and Trade.

12.8. Contact and notices: Users may contact imotreg for any questions or notices at the contact information provided in section 1.1. Imotreg will normally contact users via the email address associated with their account or via notifications on the Platform.

Date: November 2025